Category / Empath / Best Practices / Leadership

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  • Don’t Assume the Worst

    I keep a 30-gallon planted aquarium with RO-water, so I visit my favorite “fish shop” regularly. Last weekend, there was a new-to-me staff member working a very busy Saturday shift.  My tank is happy. My tank is SO happy that I have become a guppy supplier to my shop. I never ask for store credit…

  • Earbuds for Work

    I’ve seen and heard managers’ hesitation when #creatives explain that they need to use #earbuds to work. You can see the incredulity in the ever so slightly raised eyebrow. But it really is a genuine tool. Many tasks in #design require a unique kind of focus that is aided by #music or by #ambient or…

  • Concept: Failure Flashbacks | #TBT

    The concept of leveraging failure is one I’ve read about for years. Most recently, I really enjoyed Courtney Johnson’s charming TED talk “Failure is Necessary.” He is so clearly afraid of failing even as he is doing his talk that it is impossible not to relate. Elizabeth Gilbert’s “Success, failure and the drive to keep…